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Holiday Shopping and the CX Strategy Imperative
Ho, Ho, Holy crap the holiday season is upon us…again. Only this year, instead of being in a pandemic lockdown, we are somewhere in...

Tara Baumgarten
Nov 17, 20214 min read
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CX Strategy: Scariest Scenarios to Confront
Here are three of the most terrifying scenarios of developing a Customer Experience strategy and how you can confront them...

Douglas Longenecker
Oct 28, 20214 min read
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2022 Marketing Planning: Don't Wing It. Bring It!
Your planning process for marketing and sales should be a proactive model that ensures discipline, flexibility and growth.

jcarnold
Sep 28, 20214 min read
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